England

Rated:GoodNursing

The Poplars Care Home

375 Thornaby Road, Thornaby, Stockton On Tees, Cleveland, TS17 8QN

01642675376

Care Type

Nursing Care

Inspection date

4 April 2023

Provider

The Poplars (Thornaby) Limited

Beds

43 beds

How this home compares nearby

Of 47 care homes for older people within 5 miles, 2 are rated higher by CQC, 42 are the same and 3 are lower.

19 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementOct 2015
GoodSept 2016
GoodMay 2019
GoodMay 2023

Improved from Requires Improvement to Good in 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Poplars (Thornaby) Limited runs in England.

Average care home fees in the North East: £897 a week for residential care and £1,164 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Poplars Care Home

The Poplars Care Home is a nursing home in Stockton-on-Tees, providing personal and nursing care to older people, including those living with dementia. The findings below set out what the CQC observed during its most recent inspection.

The Poplars Care Home provides personal and nursing care to up to 43 older people, including those living with dementia. At inspection, 39 people were using the service. Staff maintained detailed information about individual risks, and people and relatives reported feeling safe.

The home was clean, safety checks were regularly carried out, and medicines were managed safely. Staff understood their safeguarding responsibilities, and recruitment checks followed proper procedures.

However, daily care given to people was not always recorded, meaning records did not consistently reflect the care provided. The provider has been recommended to review documentation practices to ensure records accurately capture the support given. The service has experienced some recruitment challenges but is working to address these ongoing issues.

Source: CQC inspection report, 16 May 2023

Specialist Care

DementiaOlder peopleYounger adults

Photographs of the home

Practical details from the provider

The home has 43 single rooms across two floors, 36 with en-suite facilities.
En-suite facilities consist of a WC and wash basin.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 43 places — this is not a vacancy count
Registration checked: Registered · TS17 8QN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 May 2023. Latest inspection date recorded: 4 April 2023.

Safe: Good
EffectivePublished 17 May 2019: Good
CaringPublished 17 May 2019: Good
ResponsivePublished 17 May 2019: Good
Well-led: Good

Read The Poplars Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Poplars Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Poplars Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Poplars Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees