Roseville Care Centre

The following is CQC's published account of its assessment, published 22 August 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 5 August 2024 – 15 August 2024. The inspection was completed due to concerns received by CQC in relation to care, safeguarding, risk management, staffing, the environment and the leadership of the home. We assessed a small number of quality statements from all key questions which focused on the areas of concern. The assessment of these quality statements did not indicate any concerns and the overall rating remains good. The scores for these areas have been combined with scores based on the key question ratings from the last inspection which was completed in January 2023. At the time of the assesment there was no registered manager in post, however interim management arrangements were in place which people, relatives and staff were happy with. Systems and processes were in place to assess and mitigate risks and ensure people were safeguarded from the risks of avoidable harm and abuse. Recognised tools were used to assess people’s needs and leaders worked to ensure best practise guidance was followed. Staff knew people well and were kind and caring in their approach, ensuring people were supported with decision making and their choices respected. Checks of the equipment and the environment were completed, and a refurbishment plan was in place and being completed. Governance processes were in place to monitor the service and drive improvements. However, there were mixed views about staffing levels and sustained improvements were needed in relation to the recording of recruitment checks, staff training and support. These had been identified by the provider however further development and embedding of processes was needed.