367 Thornaby Road

The service provides personal and nursing care to four people with learning disabilities, with capacity for five. Staff deliver kind and caring support, with people and external professionals reporting that residents are happy at the home. Personalised care reflects individual needs and choices, and a clear complaints process is in place.

The home manages risks safely through appropriate assessments and addresses them effectively. Medicines are managed safely and infection prevention and control procedures are robust. Staff have been safely recruited to support people in their care.