The Magnolia Care Home

The Magnolia Care Home provides accommodation and personal care for older people, including those with specific health conditions requiring careful monitoring. The CQC assessed the service after concerns were raised about safety, cleanliness, staff training and culture, and found breaches relating to safe care and treatment and to governance. Risk assessments were not always thorough, some areas of the environment and equipment were unclean, and medicine monitoring systems were not fully effective.

Inspectors found a clear management structure and staff who felt supported, with people describing staff as kind. However, families gave mixed feedback about staffing levels, involvement in care planning, and management availability, with some noting frequent changes of manager and a tired-looking decor. Overall, the service requires improvement.