The Laurels

The Laurels is a residential home providing personal care and accommodation to 21 older people across two floors. The home features communal areas including a dining room and lounge on the ground floor, with access to a garden area at the rear. Staff provide person-centred care and are well-known to residents, responding quickly to their needs. The service maintains systems to monitor quality and safety, with adequate staffing levels throughout. During the inspection, inspectors identified that the home had not fully protected people from risks posed by hot surfaces, though the provider took prompt action to address this concern.