England

Fletcher HouseSomerset

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Fletcher House

Glastonbury Road, Wells, Somerset, BA5 1TN

01749678068

Care Type

Residential Care

Assessment date

5 February 2024

Provider

Somerset Care Limited

Beds

57 beds

How this home compares nearby

Of 6 care homes for older people within 5 miles, none are rated higher by CQC, 3 are the same and 3 are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJan 2017
GoodSept 2019
GoodApr 2024

Rated Good at every inspection since 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Somerset Care Limited, which runs 21 care homes in England: 4 rated Outstanding, 16 Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Fletcher House

Fletcher House is a residential care home in Somerset, offering personal care for older people. Details of the latest CQC findings are set out below.

Fletcher House is a care home providing personal care for up to 57 older people, including those living with dementia, across two units. The CQC rated the service good overall, unchanged from the previous inspection, having looked closely at safeguarding, staffing, infection control and medicines.

Inspectors found people felt safe and well cared for, describing staff as kind and the manager as approachable and hands-on. Some residents and relatives raised concerns about staffing levels and slow call bell response times, particularly in the evening, though this did not affect the overall good rating.

Source: CQC assessment, 2 April 2024

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 57 places — this is not a vacancy count
Registration checked: Registered · BA5 1TN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 2 April 2024. Assessment date recorded: 5 February 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 April 2024. References to “we” mean CQC. It describes findings at that time.

Fletcher House is a care home and provides personal care for older people and those living with dementia. The home can accommodate a maximum of 57 people. The building is divided into two separate units. One unit provides care for up to 15 people living with dementia and the other provides care to 42 older people with personal care needs. At the time of the inspection there were 54 people living at the home. We carried out our onsite assessment on 7 February 2024, off site activity started on 8 February 2024 and ended on 23 February 2024. We looked at 6 quality statements; Learning culture, Safeguarding, Involving people to manage risks, Safe and effective staffing, Infection, prevention and control and Medicines Optimisation. At our last inspection the service was rated good. At this assessment the service remains good.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Fletcher House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Fletcher House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Fletcher House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Fletcher House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees