The Hollies and Hollies Lodge

Brick Kiln Lane, Morningthorpe, Norwich, Norfolk, NR15 2LH

01508530540

Care Type

Residential Care

Inspection date

18 January 2022

Provider

Eastern Healthcare Ltd

Beds

24 beds

Rating history

Requires ImprovementMar 2015
GoodFeb 2017
Requires ImprovementSept 2018
GoodSept 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Eastern Healthcare Ltd, which runs 4 care homes in England: 3 rated Good and 1 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Hollies and Hollies Lodge

The Hollies and Hollies Lodge is a residential care home in Norfolk. Details of the CQC's most recent findings are set out below.

The Hollies and Hollies Lodge provides accommodation and nursing or personal care for 24 people with complex mental health needs, split across two separate parts of the building. Each person has their own room, some with en-suite facilities. The management team has taken a proactive approach to keeping people safe, implementing timely actions and helping residents understand risks and their personal responsibility.

Staff have provided consistent support and guidance despite the significant challenges these complex needs sometimes present. In-house activities have been developed to offer people alternatives to community-based activities. The service has maintained strict precautions including regular testing, cleaning, temperature monitoring and vaccination record management for people, staff and visitors, resulting in minimal impact from COVID-19.

Appropriate checks, including vaccination status verification, were in place for visiting professionals.

Source: CQC inspection report, 11 February 2022

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · NR15 2LH

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 September 2019. Latest inspection date recorded: 18 January 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Hollies and Hollies Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hollies and Hollies Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Hollies and Hollies Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Hollies and Hollies Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees