England

Rated:Requires ImprovementResidential

Brooke House

Brooke Gardens, The Street, Norwich, Norfolk, NR15 1JH

01508558359

Care Type

Residential Care

Inspection date

4 May 2023

Provider

Regal Healthcare Properties Limited

Beds

35 beds

How this home compares nearby

Of 50 care homes for older people within 10 miles, 36 are rated higher by CQC, 12 are the same and 2 are lower.

11 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementOct 2016
GoodNov 2017
Requires ImprovementJun 2023

Rating dropped from Good to Requires Improvement in 2023. CQC has rated this home 3 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Regal Healthcare Properties Limited, which runs 3 care homes in England: 1 rated Good and 2 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Brooke House

Brooke House is a care home in Norfolk, set within a county known for its peaceful landscapes and strong sense of community. The team here understands how much it means to find the right place for a loved one, and they are committed to creating a warm, homely environment where residents feel genuinely valued. For families beginning this important search, Brooke House welcomes you to find out more about the care and support they provide.

Brooke House is a residential care home providing personal and nursing care to up to 35 people, primarily aged over 65, many of whom are living with dementia. The service consists of a main house across two floors with a people carrying lift and a separate ground floor unit designed to support people with more advanced stages of dementia. The home is surrounded by spacious grounds offering residents opportunities to spend time outside.

At inspection, 26 people were using the service.

Inspectors identified concerns regarding incident reporting. A review of accident, incident, and medicine management records revealed examples of incidents that had not been reported to the local authority safeguarding team or to CQC as required.

Source: CQC inspection report, 9 June 2023

Specialist Care

DementiaMental healthOlder peopleYounger adults

Photographs of the home

Practical details from the provider

The provider describes a converted Edwardian building with landscaped gardens and en-suite bedrooms.
Facilities include a conservatory, courtyard, hair salon, lift, transport and on-site parking.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · NR15 1JH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 9 June 2023. Latest inspection date recorded: 4 May 2023.

Safe: Requires improvement
EffectivePublished 4 November 2017: Good
CaringPublished 4 November 2017: Good
ResponsivePublished 4 November 2017: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Brooke House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Brooke House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Brooke House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Brooke House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees