Stoneyford Care Home

Stoneyford Care Home accommodates up to 58 people requiring personal care, with 33 residents at the time of inspection. The service supports adults, including those living with dementia, across two floors divided into three separate sections with a communal garden. However, both residents and staff raised significant concerns about the quality of care provided. People reported feeling unsafe, describing excessive wait times when using call bells and insufficient support with personal care such as showering and toileting. A shortage of trained staff was identified as a key issue affecting care delivery, with staff reporting they had repeatedly flagged this to management without receiving action. Care plans lacked person-centred approaches and did not adequately reflect individual needs, while risk assessments failed to identify or mitigate risks effectively.