St Michaels Nursing Home

The following is CQC's published account of its assessment, published 30 July 2024. References to “we” mean CQC. It describes findings at that time.

St Michaels Nursing Home is a residential care home providing accommodation, personal and nursing care for up to 39 people. At the time of this assessment 24 people were receiving care at the home. We carried out this assessment due to concerns raised following a joint quality visit from the Integrated Care Board and Local Authority. The concerns found related to the managment of medicine, poor complaints process, safeguarding issues including unexplained bruising, poor personal care and hydration and nutrition for people using the service. The last inspection was carried out in May 2023 and the was rated overall as good, with a requires improvement for responsive as peoples needs were not always met in a timely manner and opportunities for people to participate in social activities were limited and did not always meet the individual needs or preferences of people in the home. During this assessment we acknowledge the change within the management structure and how this has benefitted the people who reside at the home, but also for the staff. It was evident that there have been challenges within the service but the leaders and staff are working hard to address them in order to meet the individual needs of people who use the service and improve their experience of care. Leaders have addressed the concerns relating to the managment of medicines, poor complaints process, safeguarding issues including unexplained bruising, poor personal care and hydration and nutrition for people using the service. However, the majority of the work that has been completed is in is infancy, it now needs to be embedded in order to bring about sustained, positive change.