St Michaels Nursing Home

St Michaels Nursing Home provides accommodation with personal and nursing care for up to 39 people, supporting 24 at the time of the assessment. This assessment followed concerns raised by the Integrated Care Board and Local Authority about medicines management, complaints handling, safeguarding, personal care and nutrition. Inspectors found leaders had addressed these issues, though improvements were recent and needed further embedding.

People and relatives felt safe, were involved in care planning, and said staff were kind, attentive and knew their preferences. Staffing levels were mostly sufficient, with agency cover used when needed. The home is rated good overall, with good ratings across all key questions.