St Anne's Home - London

This purpose-built care home supports up to 34 older people, including those living with dementia, with 32 residents currently receiving care. Staff ensure people feel safe, with clear procedures in place for reporting abuse and comprehensive risk assessments for each resident. There are sufficient staff available to meet people's needs without long waiting times, and recruitment practices are rigorous.

The home has strengthened its medicines management and maintains strong infection control protocols. Accidents and incidents are systematically recorded, with lessons shared among staff to prevent future occurrences. Residents are supported to make choices about their care and daily lives, with staff using the least restrictive approaches and always acting in their best interests.