Springfield House Residential Care Home

The following is CQC's published account of its assessment, published 14 April 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 10 and 11 February 2026. Springfield House Residential Care home is a ‘care home’ providing support for a maximum of 23 people. On the day of the assessment, 20 people were living at the service.

Staff were kind, compassionate and enjoyed their role caring for people. They told us they were well supported by the acting manager.

Staff were recruited safely and received training relevant to their role.

The service was clean. All necessary checks had been completed to ensure the safety of the environment and equipment.

People received their medication safely.

When potential safeguarding concerns had occurred, prompt referrals to the local authority had not been completed.

Care plans and risk assessments were missing or had not been regularly reviewed to ensure they remained an accurate reflection of people’s needs.

Staff and management did not always work within the principles of the Mental Capacity Act 2005 (MCA). Mental capacity assessments were not consistently completed and those that had been completed were not always accurate.

The provider did not have clear oversight of the service or identify and address areas requiring improvement. Quality monitoring processes did not identify the concerns we found during this assessment.

The provider had not established a good learning culture. Action taken when things went wrong did not mitigate the risk of recurrence.