England

Pen Inney HouseCornwall

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Pen Inney House

Lewannick, Launceston, Cornwall, PL15 7QD

01566782318

Care Type

Residential Care

Inspection date

2 November 2022

Provider

Mr & Mrs L Difford

Beds

20 beds

How this home compares nearby

Of 5 care homes for older people within 5 miles, 4 are rated higher by CQC, 1 is the same and none are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementMar 2016
Requires ImprovementJul 2016
Requires ImprovementApr 2017
GoodApr 2018
Requires ImprovementDec 2022

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Mr & Mrs L Difford, which runs 4 care homes in England: 3 rated Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Pen Inney House

Pen Inney House is a residential care home set in the beautiful Cornish countryside, offering families in the area a local option for older loved ones who need support. Cornwall's natural surroundings bring a sense of calm and comfort, and the team at Pen Inney House works to create a homely atmosphere for those in their care. Families considering care options here can take their time exploring what the home has to offer to find the right fit for their loved one.

Pen Inney is a residential care home providing personal care to up to 20 people, with 18 residents at the time of inspection. The service supports older people across two floors, accessible via stairs or a stair lift. Bedrooms include some with en-suite facilities, alongside shared bathrooms and shower facilities.

Shared living areas comprise a lounge, dining room, and garden with patio seating.

Inspectors found that people were not supported to have maximum choice and control of their lives. Staff did not support residents in the least restrictive way possible or in their best interests, and the service's policies and systems did not support this practice.

Source: CQC inspection report, 1 December 2022

Specialist Care

DementiaOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · PL15 7QD

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 1 December 2022. Latest inspection date recorded: 2 November 2022.

Safe: Good
Effective: Requires improvement
CaringPublished 28 April 2018: Good
ResponsivePublished 28 April 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Pen Inney House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Pen Inney House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Pen Inney House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Pen Inney House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees