Spencer House

Spencer Road, Birchington, Kent, CT7 9EZ

01843841460

Care Type

Residential Care

Inspection date

8 July 2022

Provider

Covenant Mission Care Ltd

Beds

25 beds

About Spencer House

Spencer House is a residential care home in Kent, offering personal care to older people, including those living with dementia. Details of the most recent CQC inspection are set out below.

Spencer House provides residential care and personal care to up to 25 older people, including those living with dementia. At inspection, 21 people were using the service. While staff knew how people preferred to be supported and used electronic devices to guide daily tasks, some newer residents lacked detailed care plans to ensure consistent care.

Health risks had not always been properly assessed and monitored, though the registered manager addressed these shortfalls immediately during inspection. The management team's audits had not previously identified these gaps in documentation and risk management. Some areas of the building required repair and redecoration, though plans were underway to refurbish the service with input from residents.

Source: CQC inspection report, 18 August 2022

Specialist Care

DementiaOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 25 places — this is not a vacancy count
Registration checked: Registered · CT7 9EZ

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 18 August 2022. Latest inspection date recorded: 8 July 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Spencer House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Spencer House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Spencer House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Spencer House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees