Sholden Hall Residential Home

Sholden Hall Residential Home in Kent is a residential care home supporting up to 27 older people, some living with dementia. The CQC's rating remains Requires Improvement overall, though the service has come out of special measures after previous breaches around safe care, safeguarding and staff recruitment were addressed. Inspectors still found a breach of good governance, with poor environmental conditions such as chipped tiles and damaged furniture, and audits that had not led to clear action plans.

People and relatives said they felt safe and well cared for, describing staff as kind and knowledgeable about their needs. Medicines management had improved, though some records remained inaccurate. Staff supported people's independence and involved them in care planning, and the home was found to be caring, effective and responsive, though safety and leadership still need further work.