England

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Saltshouse Haven Care HomeKingston upon Hull, City of

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Rated:Requires ImprovementResidential

Saltshouse Haven Care Home

71 Saltshouse Road, Hull, North Humberside, HU8 9EH

01482706636

Care Type

Residential Care

Inspection date

14 June 2022

Provider

Ultimate Care Limited

Beds

150 beds

How this home compares nearby

Of 37 care homes for older people within 5 miles, 24 are rated higher by CQC, 13 are the same and none are lower.

19 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJan 2020
Requires ImprovementJul 2022

Rating dropped from Good to Requires Improvement in 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Ultimate Care Limited, which runs 4 care homes in England: 1 rated Good and 3 Requires Improvement.

Average care home fees in Yorkshire and the Humber: £907 a week for residential care and £1,287 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Saltshouse Haven Care Home

Saltshouse Haven Care Home brings residential care to the heart of Kingston upon Hull, offering families in the area a local option for their loved ones. The team here understands how significant this decision can be, and the home aims to provide a familiar, comfortable environment where residents can feel at ease. For families looking for care closer to home, Saltshouse Haven is a well-established presence in the Hull community.

Saltshouse Haven Care Home provides personal care to up to 150 people aged 65 and over, with 133 residents at the time of inspection. The service is divided into five lodges—Bilton, Meaux, Preston, Coniston and Seaton—each accommodating 30 people with their own lounge, dining area, bathrooms and bedrooms. Bilton and Seaton lodges specifically support people living with dementia.

The quality of care varies inconsistently across the different lodges due to inadequate oversight and monitoring systems. While some residents receive a good standard of care in their lodge, others do not benefit from the same level of support.

Source: CQC inspection report, 28 July 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 150 places — this is not a vacancy count
Registration checked: Registered · HU8 9EH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 28 July 2022. Latest inspection date recorded: 14 June 2022.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 7 January 2020: Good
ResponsivePublished 7 January 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Saltshouse Haven Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Saltshouse Haven Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Saltshouse Haven Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Saltshouse Haven Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees