Royal Mencap Society - 71 Middleton Avenue

Royal Mencap Society at 71 Middleton Avenue provides residential care and personal support to six people with learning disabilities and autism. The service operates from a safe, clean, and well-maintained environment designed to meet residents' sensory and physical needs. Staff focus on residents' strengths and abilities, promoting independence and meaningful daily lives. People receive support with medicines in ways that encourage their independence and achieve good health outcomes, though medicine records were being reviewed to ensure complete documentation.

Care is delivered with kindness and compassion, with staff protecting residents' privacy and dignity throughout. The service promotes maximum choice and control, supporting people in the least restrictive way possible and in their best interests. Policies and systems across the service support this person-centred approach. Staff work to enable residents to access choices and support that most people take for granted, while care records were being reviewed by the registered manager to improve consistency and completeness.