Rose Lodge

Rose Lodge, in County Durham, provides accommodation and personal care for up to 54 people, including those living with dementia. Following a responsive assessment prompted by concerns about cleanliness, medicines and staffing, the CQC rated the service Requires Improvement overall, a decline from the previous Good rating. Inspectors found breaches relating to infection control, medicines management and governance, with audits failing to pick up shortfalls, and noted missed safeguarding notifications.

People and relatives spoke positively about kind, caring staff and a good range of activities, though some felt staff were sometimes too stretched to spend time with them. Safeguarding, recruitment and healthcare access were handled well, and people felt safe. The provider has been asked for an action plan to address the concerns identified.