Eden House

Cockton Hill Road, Bishop Auckland, County Durham, DL14 6EN

01388606475

Care Type

Residential Care

Inspection date

9 June 2023

Provider

HC-One No.2 Limited

Beds

53 beds

About Eden House

Eden House is a residential care home in County Durham, providing personal care to older people, some of whom are living with dementia. The findings below set out what CQC observed at its most recent inspection.

Eden House provides personal care to up to 53 older people, some living with dementia. At inspection, 50 people were using the service. The home is led by an enthusiastic and dedicated management team that places people, relatives, and staff at the heart of its operations.

Staff are motivated to go above and beyond to meet people's needs and wishes, demonstrating exceptional care and compassion. People and relatives consistently felt their views were valued and listened to, with management actively using feedback to enhance care. Health professionals, residents, relatives, and staff all gave especially positive feedback about the quality of care, describing the home in exceptional terms and noting its extremely positive ethos.

Source: CQC inspection report, 15 December 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Photographs of the home

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 53 places — this is not a vacancy count
Registration checked: Registered · DL14 6EN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 15 December 2023. Latest inspection date recorded: 9 June 2023.

Safe: Good
EffectivePublished 17 October 2017: Good
Caring: Outstanding
ResponsivePublished 17 October 2017: Good
Well-led: Outstanding

Read Eden House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Eden House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Eden House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Eden House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees