Rock House

109 Rock Avenue, Gillingham, Kent, ME7 5PY

01634280703

Care Type

Residential Care

CQC rating published

9 April 2025

Provider

PureCare Care Services Limited

Beds

69 beds

How this home compares nearby

Of 30 care homes for older people within 5 miles, 30 are rated higher by CQC, none are the same and none are lower.

8 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 23 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2015
GoodApr 2017
GoodMar 2018
InadequateJun 2026

Rating dropped from Good to Inadequate in 2026.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by PureCare Care Services Limited, which runs 5 care homes in England: 2 rated Good, 1 Inadequate and 2 not yet rated.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Rock House

Rock House is a 69-bed residential care home located on Rock Avenue in Gillingham, within the Medway area of Kent. The home is operated by PureCare Care Services Limited and provides care for older people, younger adults, and individuals with mental health needs.

The home was last inspected by the CQC on 9 April 2025 and received an Inadequate rating. This rating indicates significant concerns were identified during the inspection. Prospective residents and their families should carefully review the full CQC inspection report to understand the specific findings and any action being taken by the provider to address identified issues.

Specialist Care

Mental healthOlder peopleYounger adults

Facilities & Amenities

En-suite RoomsGardenDining RoomCommunal LoungeLaundry Service

5 Questions to Ask on Your Visit

When visiting Rock House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Rock House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Rock House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees