Star Care Lodge

15-17 Park Avenue, Gillingham, Kent, ME7 4AS

01634575521

Care Type

Residential Care

Inspection date

3 March 2020

Provider

Star Nursing & Care Services Limited

Beds

13 beds

How this home compares nearby

Of 30 care homes for older people within 5 miles, none are rated higher by CQC, 18 are the same and 12 are lower.

24 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementApr 2016
GoodApr 2017
GoodApr 2020

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Star Nursing & Care Services Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Star Care Lodge

Star Care Lodge is a residential care home in Medway, providing personal and nursing care to adults with mental health needs. The findings below set out the CQC's most recent assessment of the service.

Star Care Lodge provides personal and nursing care to up to 13 people aged 18 and over with mental health needs in a single adapted building. Residents have their own bedrooms, some with en-suite bathrooms, and access to shared communal spaces including lounges and dining areas.

The service maintains sufficient staffing levels to support residents according to their assessed needs, including accompanying people on outings. Staff carefully manage individual risks while promoting independence, with some residents requiring additional support to stay safe. Staff demonstrate clear understanding of their safeguarding responsibilities and work to help residents understand how to protect themselves from abuse.

Source: CQC inspection report, 1 April 2020

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Supported living service
Registered capacity: 13 places — this is not a vacancy count
Registration checked: Registered · ME7 4AS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 April 2020. Latest inspection date recorded: 3 March 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Star Care Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Star Care Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Star Care Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Star Care Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees