Welcome House - Gillingham Homes

66, 68 & 72 Milton Road, Gillingham, Kent, ME7 5LW

01634574644

Care Type

Residential Care

Inspection date

30 August 2022

Provider

Toqeer Aslam

Beds

9 beds

About Welcome House - Gillingham Homes

Welcome House, run by Gillingham Homes, is a residential care service in Medway supporting people living with mental health conditions. Further details on the findings of its most recent CQC inspection are set out below.

Welcome House provides residential care to up to 10 people living with mental health conditions, including obsessive compulsive disorder and schizophrenia. The service operates across three houses in a residential street and at the time of inspection was supporting three residents.

People felt safe at the service and were observed to be relaxed and communicative with both staff and the registered manager. Staff demonstrated a clear understanding of their safeguarding responsibilities and knew how to report concerns appropriately through external channels such as social services and the police, with processes in place to document concerns in care notes.

Source: CQC inspection report, 17 September 2022

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · ME7 5LW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 17 September 2022. Latest inspection date recorded: 30 August 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Welcome House - Gillingham Homes's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Welcome House - Gillingham Homes, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Welcome House - Gillingham Homes, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Welcome House - Gillingham Homes's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees