Riversdale Nursing Home

The following is CQC's published account of its assessment, published 21 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 21 January 2025 to 19 February 2025. The service is a residential home providing support to older adults who may be living with dementia and disabilities. The provider’s governance systems did not always identify and address areas of concerns. The lack of effective systems in place meant there were missed opportunities for learning. Areas of the home needed improvements to ensure it was safe and free from risk. Audits and checks the provider made regarding infection prevention control and cleanliness were ineffective. The risk of infection was not always managed sufficiently. The provider did not always detect and control risks within the environment. The systems in place to monitor staffing levels in the home were not effective. There were not enough domestic staff working at Riversdale Nursing Home and the provider had not implemented any measures to address this. The provider had not assured themselves agency staff were supervised and competent to carry out their roles safely. Staff were safely recruited and trained. Most staff we spoke with said the home was a good place to work, and they felt supported, listened to and involved. We found staff had the right skills, and experience to meet people’s needs. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff treated people as individuals and supported their preferences. We observed care being delivered in a positive way. Staff spent time interacting with people and engaging in conversations. Most people spoke positively regarding the care they received from staff and this view was shared by relatives. However, people and their loved ones were not always involved in the planning of their care. The provider was in breach of the legal regulations relating to people’s safe care and treatment, staffing and governance systems. We have asked the provider for an action plan in response to the concerns found at this assessment.