Rivendale Lodge EMI Care Home

The following is CQC's published account of its assessment, published 11 March 2026. References to “we” mean CQC. It describes findings at that time.

Rivendale Lodge provides accommodation without nursing care for up to 27 older people living with dementia. Accommodation is arranged over 3 floors with stair lift access to the second floor. At the time of this inspection there were 23 people using the service. This unannounced inspection took place on the 10 February with a planned second day on 17 February 2026, prompted due to the length of time since the last comprehensive inspection. The home had a registered manager in post and a regular staff team, many of whom had worked at the home for several years.

The home had a warm friendly atmosphere. People were seen to be spending time how they chose, supported by kind and attentive staff who knew people well and were able to respond to their needs promptly. People were treated with kindness and compassion. Staff protected their privacy and dignity, treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way recognising when support or guidance was needed. People were supported to continue to do the things they enjoyed. There was a varied range of activities for people to attend to promote their wellbeing.

Safe recruitment processes were followed. Staff had access to appropriate training to enable them to safely meet people’s needs. Staff told us they enjoyed working at Rivendale Lodge. The registered manager worked closely with staff and supported staff wellbeing.

People and relatives were involved in decisions about how peoples care was provided and told us they were kept updated when any changes occurred, for example if their relative became unwell or support was needed from other health professionals. Staff provided information people could understand. Relatives knew how to give feedback and were confident any issues should they arise, would be dealt with promptly.

There were effective quality assurance and governance arrangements, ensuring consistent oversight and high standards of care. The registered manager had day to day oversight and worked closely with staff to ensure high standards of care were maintained.