Resolve

Low House, Binchester Lane Ends, Bishop Auckland, County Durham, DL14 8AW

01388458128

Care Type

Residential Care

Inspection date

14 February 2020

Provider

Resolve (Care Northern) Limited

Beds

7 beds

About Resolve

Resolve is a residential care home in County Durham providing personal care and accommodation for adult males with learning disabilities. Further detail on the CQC's most recent findings is set out below.

Resolve provides high quality accommodation and personal care to adult males with learning disabilities. The service maintains an outstanding rating and continues to achieve national recognition for its work in developing people and staff. People, relatives, and health and social care professionals describe the service as exceptional, with care that is extremely person-centred and responsive.

The service supports residents to live full lives with control, choice, and independence, offering planned and coordinated support tailored to individual needs.

Staff and residents were enthusiastic during inspection, eager to share their experiences and pride in their achievements. The service takes a planned and comprehensive approach to risk, enabling people to remain safe while participating in everyday activities such as going to football matches, cooking for the household, and meaningful work in the community. Many staff members took time to write moving statements about the personal and professional support they received, reflecting the strong culture within the home.

Source: CQC inspection report, 1 April 2020

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · DL14 8AW

Registered care categories

Caring for people whose rights are restricted under the Mental Health Act; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 1 April 2020. Latest inspection date recorded: 14 February 2020.

Safe: Good
Effective: Outstanding
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read Resolve's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Resolve, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Resolve, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Resolve's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees