Highview House

Low Road, Kirk Merrington, Spennymoor, County Durham, DL16 7JT

01388417550

Care Type

Residential Care

Inspection date

24 November 2023

Provider

Resolve (Care Northern) Limited

Beds

8 beds

About Highview House

Highview House is a place where residents are genuinely valued, backed by an Outstanding CQC rating that reflects the real dedication of everyone who works there. Set within County Durham, the home offers families the reassurance that their loved ones are in safe, caring hands in a community that takes its responsibilities seriously. It is the kind of place where quality of care is not just a promise but something you can see and feel from the moment you walk through the door.

Highview House is a residential care home providing personal care to up to 8 autistic people and people with learning disabilities with a forensic history. At inspection, the service was at full capacity with 8 residents. Staff prioritise avoiding restraint and work to maximise residents' choice, control and independence.

While the service had not consistently recorded reasons for blanket restrictions, the provider was taking steps to address this gap. Staff demonstrate good understanding of safeguarding and abuse prevention, working collaboratively with external agencies to protect residents. The home maintains a transparent and inclusive culture, with staff ensuring risks of isolation are minimised through respectful support practices.

Source: CQC inspection report, 23 December 2023

Specialist Care

Learning disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · DL16 7JT

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 26 September 2023. Latest inspection date recorded: 24 November 2023.

Safe: Good
Effective: Outstanding
Caring: Outstanding
ResponsivePublished 28 February 2018: Outstanding
Well-led: Outstanding

Read Highview House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highview House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Highview House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Highview House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees