Philips Court

The following is CQC's published account of its assessment, published 11 June 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 24 April to 23 May 2025. Philips Court provides accommodation, nursing and personal care for up to 75 people, some of whom may have a physical disability, a sensory impairment or be living with dementia or mental health conditions. At the time of the assessment 71 people were living at the service. This assessment was undertaken in part due to concerns received around people’s care and support, staffing, nutrition and infection prevention and control. We did not find any evidence of these concerns or that people had been placed at risk of harm.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. The provider learned from accidents and incidents to mitigate future risks. Infection prevention and control processes were in place and followed by staff. There were enough trained and competent staff to support people and keep them safe. Staff safely administered and managed people’s medicines.

Staff supported people with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff supported people in a kind, caring way and respected their decisions and choices. A staff member told us, “One thing I think is good about Philips Court is the residents. Being able to put a smile on their face makes me happy.” People received person-centred care and care plans detailed how they wished to be supported. Staff knew how to effectively communicate with people and communication methods were detailed in care records.

The service was well led. Feedback received from people, relatives, staff and health and social care professionals about the service was very positive. Comments included, “The staff are amazing, I see them about all the time and the managers are visible,” and “It’s a well organised friendly place and lovely environment. The reception administration team are very helpful, and I know [Person] is safe and being well cared for.” The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through regular communication, surveys, meetings and reviews.