South Chowdene

South Chowdene provides personal and nursing care, including end of life care, for up to 42 people. The CQC rated the home Good overall, finding warm, compassionate staff and person-centred care, though frequent changes in registered manager had previously caused inconsistency and low morale before a new leadership team took over.

Inspectors found gaps in care planning, medication records and staff recruitment checks, along with weaknesses in governance and dependency assessments. Some relatives raised concerns about staffing levels and a lack of an activities coordinator, though the new manager was acting to address these issues and had improved communication and continuity of care.