England

Park HallStoke-on-Trent

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Park Hall

Ubberley Road, Bentilee, Stoke-on-trent, ST2 0QS

01782406925

Care Type

Residential Care

Inspection date

1 February 2023

Provider

Anchor Hanover Group

Beds

60 beds

How this home compares nearby

Of 50 care homes for older people within 5 miles, 35 are rated higher by CQC, 14 are the same and 1 is lower.

18 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodAug 2016
GoodMar 2019
Requires ImprovementMar 2023

Rating dropped from Good to Requires Improvement in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Anchor Hanover Group, which runs 121 care homes in England: 3 rated Outstanding, 99 Good, 17 Requires Improvement and 2 not yet rated.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Park Hall

Park Hall is a residential care home based in Stoke-on-Trent, offering a familiar and homely setting for older adults and their families. The team there understands how important it is to feel confident and comfortable when choosing care for a loved one, and they work to create an environment where residents feel genuinely at home. For families in the local area exploring their options, Park Hall represents a place where people are known by name and treated as individuals.

Park Hall provides personal care to up to 60 adults and older people, including those with dementia, accommodated across two floors of an adapted building. At inspection, 58 people were using the service. Staff were preventing infections effectively and visitors were supported to visit safely.

People and their relatives felt safe and protected from abuse, with enough safely recruited and suitably trained staff in place. Building safety checks were completed and medicines were generally managed safely, though some 'as and when' protocols required additional detail. The service learned lessons when things went wrong.

However, quality assurance systems were not robust enough, and people did not always have health-specific risk assessments in place to ensure their individual needs were properly identified and managed.

Source: CQC inspection report, 31 March 2023

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · ST2 0QS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 31 March 2023. Latest inspection date recorded: 1 February 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Park Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Park Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Park Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Park Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees