England

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The Place Up HanleyStoke-on-Trent

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Rated:Requires ImprovementResidential

The Place Up Hanley

Wooliscroft Road, Bucknall, Stoke on Trent, Staffordshire, ST2 9HP

01782219888

Care Type

Residential Care

Inspection date

22 April 2022

Provider

The Place Up Hanley Limited

Beds

51 beds

How this home compares nearby

Of 57 care homes for older people within 5 miles, 40 are rated higher by CQC, 16 are the same and 1 is lower.

26 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodFeb 2017
Requires ImprovementJul 2019
Requires ImprovementApr 2021
Requires ImprovementJun 2022

Rating dropped from Good to Requires Improvement in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Place Up Hanley Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Place Up Hanley

The Place Up Hanley is a residential care home in Hanley, Stoke-on-Trent, offering a familiar and community-focused setting for people who call this part of the Potteries home. Families looking into care options here will find a team that is open to learning and working closely with residents and their loved ones. It can bring real peace of mind to know that the people caring for your family member are rooted in the same local community.

The Place Up Hanley provides personal care to up to 51 people, with 30 residents at the time of inspection. The home supports younger and older people, including those living with dementia, mental health support needs, and physical or sensory disabilities. New quality assurance systems were being introduced, though staff acknowledged these were still a work in progress and not yet fully embedded.

Medicines processes had improved but required further refinement. Care plans lacked sufficient detail in some cases, particularly following incidents. The home would benefit from more in-depth staff training to support people with complex needs.

Two residents did not have the necessary decision-specific capacity assessments in place, though other residents did. The registered manager demonstrated openness to feedback and took action on identified gaps.

Source: CQC inspection report, 7 June 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 51 places — this is not a vacancy count
Registration checked: Registered · ST2 9HP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 7 June 2022. Latest inspection date recorded: 22 April 2022.

Safe: Requires improvement
Effective: Good
CaringPublished 23 July 2019: Good
ResponsivePublished 23 July 2019: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Place Up Hanley's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Place Up Hanley, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Place Up Hanley, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Place Up Hanley's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees