The Place Up Hanley

The Place Up Hanley provides personal care to up to 51 people, with 30 residents at the time of inspection. The home supports younger and older people, including those living with dementia, mental health support needs, and physical or sensory disabilities. New quality assurance systems were being introduced, though staff acknowledged these were still a work in progress and not yet fully embedded.

Medicines processes had improved but required further refinement. Care plans lacked sufficient detail in some cases, particularly following incidents. The home would benefit from more in-depth staff training to support people with complex needs.

Two residents did not have the necessary decision-specific capacity assessments in place, though other residents did. The registered manager demonstrated openness to feedback and took action on identified gaps.