Marrow House

Forrister Street, Meir Hay, Stoke On Trent, Staffordshire, ST3 1SQ

01782234888

Care Type

Residential Care

Inspection date

7 August 2019

Provider

Stoke-on-Trent City Council

Beds

21 beds

About Marrow House

Marrow House is a residential care home in Stoke-on-Trent, providing personal care and support for older people. Further details on the service can be found in the CQC findings below.

Marrow House provides personal care to up to 21 people aged 65 and over, with 16 assessment and therapy beds and five residential support beds. At the time of inspection, 17 people were using the service. Residents felt safe and reported receiving their medicines properly.

The provider assessed risks and protected people from potential abuse, with medicines managed safely and sufficient staff recruited securely. The environment was clean and staff wore appropriate personal protective equipment to prevent cross infection.

People's needs were assessed before admission to ensure the service could meet their requirements. Residents liked the food provided, and the service maintained their nutritional and hydration needs effectively. Staff felt supported in their roles and received training.

People had timely access to healthcare, and staff worked collaboratively with other agencies to deliver effective care.

Source: CQC inspection report, 11 September 2019

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 21 places — this is not a vacancy count
Registration checked: Registered · ST3 1SQ

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 11 September 2019. Latest inspection date recorded: 7 August 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Marrow House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Marrow House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Marrow House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Marrow House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees