England

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Osbern Manor Care HomeMedway

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Rated:Requires ImprovementNursing

Osbern Manor Care Home

26-28, Hoath Lane, Gillingham, ME8 0SW

01233223333

Care Type

Nursing Care

Assessment date

16 February 2026

Provider

Oakland Opco B Limited

Beds

72 beds

How this home compares nearby

Of 30 care homes for older people within 5 miles, 19 are rated higher by CQC, 10 are the same and 1 is lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementApr 2026

First inspected by CQC in 2026, rated Requires Improvement.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Oakland Opco B Limited, which runs 5 care homes in England: 2 rated Good, 1 Requires Improvement and 2 not yet rated.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Osbern Manor Care Home

Osbern Manor Care Home, in Medway, provides residential and nursing care for up to 72 older people and people living with dementia. The CQC rated the home Requires Improvement overall, having found gaps in care planning, inconsistent application of the Mental Capacity Act, and weak governance that failed to identify these issues. Two breaches of legal requirements were found, relating to consent and to management oversight, though inspectors found no evidence people had come to harm.

Despite this, people living at the home spoke warmly of staff kindness and attentiveness, and inspectors observed a calm, welcoming environment with good food and clean surroundings. Some residents felt evenings and weekends were less well staffed, but overall satisfaction remained high, with caring and responsive care rated Good.

Source: CQC assessment, 22 April 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 72 places — this is not a vacancy count
Registration checked: Registered · ME8 0SW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 22 April 2026. Assessment date recorded: 16 February 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 22 April 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 18 February to 11 March 2026. Osbern Manor Care Home is a registered care home providing residential and nursing care for up to 72 older people and people living with dementia. This was the first inspection of a newly registered service.
We visited the service 19 February 2026. On the day of our visit, there were 54 people living at the home.
There were significant gaps in how the service assessed, planned and monitored people’s care. Some care plans contained outdated or conflicting information, and important risks were not always recorded clearly. Mental Capacity Act (MCA) processes were not followed consistently, and several legal requirements had not been met.
Medicines were generally administered safely, but some records did not contain the level of detail needed to support consistent, best practice care.
Leaders were visible in the service, and staff described the culture as friendly and supportive. Despite this, governance systems were not effective in identifying or addressing the issues we found. Audits did not consistently highlight areas requiring improvement, and oversight processes had not ensured safe, reliable and up to date care planning.
We did not find evidence of people being harmed as a result of these shortfalls, but they increased the risk of this occurring. The registered manager kept us updated with improvements they started making following inspector feedback.
The home provides a clean, welcoming and well-presented environment. People told us staff were kind, respectful and attentive, and we observed warm, supportive interactions throughout the home. Mealtimes were well organised, and the hospitality and housekeeping teams contributed positively to people’s daily experience.
We identified 2 breaches legal regulations relating to consent to care and treatment and governance. We have requested an action plan in response to this.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Osbern Manor Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Osbern Manor Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Osbern Manor Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Osbern Manor Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees