Heatherdale Healthcare Limited

204 Hempstead Road, Hempstead, Gillingham, Kent, ME7 3QG

01634260075

Care Type

Nursing Care

Inspection date

26 May 2021

Provider

Heatherdale Healthcare Limited

Beds

43 beds

How this home compares nearby

Of 33 care homes for older people within 5 miles, none are rated higher by CQC, 21 are the same and 12 are lower.

22 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJul 2016
GoodJun 2017
Requires ImprovementFeb 2020
GoodJul 2021

Improved from Requires Improvement to Good in 2021. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Heatherdale Healthcare Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heatherdale Healthcare Limited

Heatherdale Healthcare Limited is a nursing home in Medway providing care for older adults, including people living with dementia. The findings below set out the CQC's most recent assessment of the service.

This care home provides nursing and personal care for up to 43 people aged over 65, many living with dementia and various health needs. At the time of inspection, 36 people were residing there. The accommodation spans two floors with communal lounge, dining room and activity room on the ground floor.

People and their relatives reported positive experiences of the service. One resident expressed confidence in the staff, saying: "Staff are always on training, so I think they always know what they are doing. I would trust my life with them.

Source: CQC inspection report, 10 July 2021

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 43 places — this is not a vacancy count
Registration checked: Registered · ME7 3QG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 July 2021. Latest inspection date recorded: 26 May 2021.

Safe: Good
Effective: Good
CaringPublished 20 February 2020: Good
Responsive: Good
Well-led: Good

Read Heatherdale Healthcare Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heatherdale Healthcare Limited, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heatherdale Healthcare Limited, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heatherdale Healthcare Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees