Oriel Lodge

This care home provides personal care for up to 22 people, with 17 residents living with dementia at the time of inspection. The accommodation is arranged over two floors. The home has implemented robust visiting protocols, with visitors required to have their temperature checked, complete health declarations, and use provided personal protective equipment including aprons, masks, and gloves.

A visiting pod named 'The Olive Room' has been installed in the garden to facilitate safe visits, with 30-minute intervals between bookings to allow for cleaning. The registered manager reported positive feedback from relatives about these visits. Residents are supported to maintain contact with family members through phone calls, video calls, and window visits, ensuring meaningful connections during restrictions.