Dimensions Fountain House Innox Lane

Dimensions Fountain House Innox Lane provides accommodation and personal care for up to eight people with learning disabilities and profound physical needs. The CQC rated the service Good overall. Inspectors found people were mostly supported safely, though some concerns were noted around care and medical records, and audits were not always effective at spotting issues needing improvement.

Staff were generally kind and knowledgeable, and relatives spoke positively about care provided, though some interactions did not always fully respect people's dignity. People were supported to access the community and pursue meaningful activities, including holidays, and living spaces were adapted to sensory needs. However, the CQC found gaps in ensuring all staff, including agency workers, could communicate effectively with people using non-verbal methods.