Oak House

Oak House provides personal care for up to 26 people, including some living with dementia, with 22 people using the service at the time of assessment. The CQC rated it Requires Improvement overall. Inspectors found gaps in governance, incomplete or inaccurate care records, inconsistent medicines management, and some fire safety issues not identified.

The provider remains in breach of regulations covering safe care and treatment and good governance.

Staff were described as caring and respectful, with people and relatives generally positive about the support provided. Staffing levels and recruitment were safe, and staff understood safeguarding. Improvements were still needed in learning from incidents and monitoring eating and drinking support.