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Jack Simpson HouseDevon

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Rated:GoodResidential

Jack Simpson House

North Street, Heavitree, Exeter, Devon, EX1 2RH

01392686486

Care Type

Residential Care

Assessment date

5 December 2023

Provider

Highlands Borders Care Home Limited

Beds

35 beds

How this home compares nearby

Of 23 care homes for older people within 5 miles, 4 are rated higher by CQC, 17 are the same and 2 are lower.

7 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2018
GoodMar 2024

Rated Good at every inspection since 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Highlands Borders Care Home Limited, which runs 2 care homes in England: 2 rated Good.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Jack Simpson House

Jack Simpson House is a residential care home in Devon, offering accommodation and personal care for older people. Details of the most recent CQC assessment are set out below.

Jack Simpson House is a residential care home in one adapted building, providing accommodation and personal care for up to 35 people. At the time of the assessment, 31 people were living there. The CQC rated the service Good overall.

Inspectors found people felt safe and well known by staff, with risks properly assessed and reviewed. Staffing levels and recruitment practices were safe, and staff were well trained. People were treated with kindness, dignity and respect, supported to make their own decisions, and governance arrangements were clear and effective.

Source: CQC assessment, 1 March 2024

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · EX1 2RH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 1 March 2024. Assessment date recorded: 5 December 2023.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 1 March 2024. References to “we” mean CQC. It describes findings at that time.

Jack Simpson House is a residential care home providing accommodation and personal care to 31 people in one adapted building at the time of the inspection. The service can support up to 35 people. We carried out our on-site assessment on 13 December 2023, off site assessment activity started on 8 December 2023 and ended on 5 January 2024. We looked at 9 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Supporting people to live healthier lives; Kindness, compassion and dignity; Independence, choice and control; Person-centred care; Equity in experiences and outcomes and Governance, management and sustainability.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Jack Simpson House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Jack Simpson House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Jack Simpson House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Jack Simpson House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees