Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road

14-15 St James Road, Exeter, Devon, EX4 6PY

01392327953

Care Type

Residential Care

Inspection date

19 September 2019

Provider

Mr Warwick Phillips and Mrs Deborah Phillips

Beds

17 beds

About Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road

Mr Warwick Phillips and Mrs Deborah Phillips run this residential care home at 14-15 St James Road in Devon, providing care for people living with mental health issues. Further details on the service can be found in the CQC findings below.

This residential care home accommodates up to 17 people living with mental health issues, with 15 residents at the time of inspection. The service prioritises choice and control, supporting people through the least restrictive practices while keeping them safe. Medicines are carefully managed, and care files are personalised to reflect individual preferences and needs.

One resident stated: "The staff keep me safe. I would speak to them if I was worried.

Staff maintain caring and supportive relationships with residents, treating them with dignity and respect during daily living tasks. Health and social care professionals are regularly involved in care planning to ensure people receive appropriate treatment. The home supports residents to maintain a balanced diet and leads them towards meaningful and fulfilled lives.

Source: CQC inspection report, 1 November 2019

Specialist Care

Mental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 17 places — this is not a vacancy count
Registration checked: Registered · EX4 6PY

Registered care categories

Caring for adults under 65 yrs; Caring for people whose rights are restricted under the Mental Health Act; Eating disorders; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 November 2019. Latest inspection date recorded: 19 September 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees