Norwood Green Care Home

Tentelow Lane, Southall, Middlesex, UB2 4JA

02088138883

Care Type

Residential Care

Assessment date

13 March 2026

Provider

GCH (New OPCO 3) Limited

Beds

92 beds

About Norwood Green Care Home

Norwood Green Care Home, in Ealing, provides care and nursing for up to 92 people, including those living with dementia, mental health needs, and younger adults, and was caring for 86 people at the time of the assessment. The CQC rated the home Good overall. Inspectors found staff were kind, attentive and respectful, and people felt safe, supported and involved in decisions about their care.

Care was mostly delivered in line with good practice, with staff working well together and with outside professionals to support people's health. Mealtime experiences were mixed, with some people needing more proactive encouragement than they consistently received. Leaders had solid governance systems in place and were open to feedback, taking action to strengthen oversight during and after the assessment.

Source: CQC assessment, 29 May 2026

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 92 places — this is not a vacancy count
Registration checked: Registered · UB2 4JA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 29 May 2026. Assessment date recorded: 13 March 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 29 May 2026. References to “we” mean CQC. It describes findings at that time.

This was the first assessment of the service, carried out between 15 April and 23 April 2026. Norwood Green Care Home provided care and nursing for up to 92 people, supporting a range of needs including dementia, mental health, older people and younger adults. At the time of the assessment, 86 people were living at the service.
People received care that was generally safe, kind, person‑centred and responsive. Staff knew people well and supported them with compassion, dignity and respect. People felt safe and supported. Inspectors observed positive, calm and reassuring interactions, including when people were distressed or needed emotional support. People were involved in decisions about their care and were supported to maintain choice, independence and control.
Care was mostly delivered in line with best practice, and people experienced positive outcomes. Staff worked effectively with each other and with external professionals to provide coordinated care and support people to maintain their health and wellbeing. Managers acknowledged these findings and took action to strengthen oversight and recording.
Leaders had established governance systems to monitor quality, manage risk and support staff. These systems supported learning and improvement. Leaders were open to feedback, demonstrated a learning culture and introduced actions during and following the inspection to address identified gaps.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Norwood Green Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Norwood Green Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Norwood Green Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Norwood Green Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees