Northbourne

Northbourne is a residential care home in Gateshead providing personal care for up to 34 people, including older people living with dementia. The CQC rated the service good overall, finding people were safe, well supported with their health needs, and cared for by kind, approachable staff who built strong relationships with residents and families.

Some shortfalls were identified, including inconsistent person-centred practice, occasional depersonalising language, and activities that were not always tailored to individual needs, particularly for people living with dementia. Inspectors also raised concerns about environmental, fire safety and night staffing risks, which leaders addressed promptly, though quality assurance systems needed further embedding to sustain improvements.