Springfield House

Durham Road, Low Fell, Gateshead, NE9 5BW

01914782141

Care Type

Residential Care

Inspection date

10 January 2023

Provider

HC-One No.2 Limited

Beds

73 beds

About Springfield House

Springfield House is a residential care home in Gateshead, supporting people who require personal care assistance, including those living with dementia. Further details on the CQC's most recent findings are set out below.

Springfield House provides residential care for up to 69 people across three floors, with a current capacity of 42 residents. The service supports people living with dementia and those requiring personal care assistance. Recent management changes have brought a new registered manager to the home, who has implemented improvements to governance and quality checks.

Most quality assurance processes are now effective and medicines are managed safely, though some paperwork relating to medicines administration requires attention.

Source: CQC inspection report, 7 March 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairments

Photographs of the home

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 73 places — this is not a vacancy count
Registration checked: Registered · NE9 5BW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 7 March 2023. Latest inspection date recorded: 10 January 2023.

Safe: Good
Effective: Good
CaringPublished 12 January 2018: Good
ResponsivePublished 12 January 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Springfield House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Springfield House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Springfield House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Springfield House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees