Normanhurst Nursing Home

Normanhurst Nursing Home provides personal and nursing care to up to 31 people, with 19 residents at the time of inspection. Residents have varied nursing needs, and some are living with dementia. Quality assurance systems were not effective in identifying concerns, and the service improvement plan required enhancement. Recording issues were identified and addressed by management following the inspection. Relatives reported feeling uninvolved in the home's operations, noting that their views were not regularly sought through alternative methods, particularly following the suspension of relative meetings due to COVID-19.