Newhaven

19 Emerys Close, Northrepps, Norfolk, NR27 0NE

01263576873

Care Type

Residential Care

Inspection date

29 July 2022

Provider

Mrs Jennifer Grego

Beds

4 beds

Rating history

Requires ImprovementSept 2016
Requires ImprovementSept 2017
GoodNov 2018
Requires ImprovementNov 2022

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Mrs Jennifer Grego, which runs 6 care homes in England: 1 rated Good and 5 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Newhaven

Newhaven is a residential care home in Norfolk, providing personal care for a small number of people. Details of the most recent CQC findings are set out below.

Newhaven is a residential care home providing personal care to four people. Staff supported people in the least restrictive way possible, though documentation relating to decisions made in people's best interests was lacking. People's care records detailed how they communicated their needs and feelings, and risk assessments outlined the support required to keep them safe.

However, there were concerns about the quality of support provided. People were not always supported to pursue their interests and activities they enjoyed, and were not given maximum choice and control of their lives. Relatives provided mixed feedback about how well staff knew their family members.

The service lacked effective governance to drive improvement, and processes were not in place to engage people, their relatives, and healthcare professionals in providing feedback about the service.

Source: CQC inspection report, 11 November 2022

Specialist Care

Learning disabilitiesMental healthSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · NR27 0NE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 11 November 2022. Latest inspection date recorded: 29 July 2022.

Safe: Requires improvement
EffectivePublished 10 November 2018: Good
CaringPublished 10 November 2018: Good
Responsive: Requires improvement
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Newhaven's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Newhaven, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Newhaven, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Newhaven's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees