Lilas House

5 Cadogan Road, Cromer, Norfolk, NR27 9HT

01263510803

Care Type

Residential Care

CQC rating published

19 May 2022

Provider

Liaise (East Anglia) Limited

Beds

6 beds

Rating history

GoodAug 2015
GoodOct 2017
InadequateNov 2021
Requires ImprovementMay 2022

Improved from Inadequate to Requires Improvement in 2022. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Liaise (East Anglia) Limited, which runs 6 care homes in England: 1 rated Good and 5 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Lilas House

Lilas House is a small residential care home in Cromer, Norfolk, accommodating up to 6 residents. Run by Liaise (East Anglia) Limited, it provides care for older people, younger adults, and individuals with learning disabilities. The home is located on Cadogan Road in this coastal Norfolk town, offering a domestic-scale setting for its residents.

The Care Quality Commission last inspected Lilas House in May 2022, when it was rated as Requiring Improvement. The home's small size means residents receive care in an intimate environment, though you may wish to review the detailed inspection report and consider the specific support needs your family member requires when evaluating suitability.

Specialist Care

Learning disabilitiesOlder peopleYounger adults

5 Questions to Ask on Your Visit

When visiting Lilas House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Lilas House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Lilas House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees