New Bradley Hall

Care plans generally reflect people's needs and preferences, though some inconsistencies were noted. Staff demonstrate strong knowledge of individual residents and explain how they provide safe, appropriate care tailored to each person's requirements. Residents expressed satisfaction with the care they receive.

The service maintains a safe environment, with staff understanding how to minimize risks while respecting residents' rights and autonomy. Care staff are caring and attentive, showing genuine interest in the people they support. Care is person-centered, built on individual needs and preferences, with staff using their knowledge to develop supportive approaches that work for each resident.