Moss View

The following is CQC's published account of its assessment, published 23 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 13 March 2025 and 20 March 2025. The service is a nursing home providing support to older people living with dementia and nursing needs. The provider was previously in breach of the legal regulation in relation to governance and records. Improvements were found at this assessment and there was no longer a breach of this regulation. Records were now organised and completed in full. Risk assessments were in place. We raised some concerns about the layout of the dementia unit. The provider was able to evidence this was being addressed and there was a start date for work to commence. Other areas were clean and well-maintained and any risks mitigated. The registered manager learnt from previous poor practices and had spent time implementing improvements in the service. There were enough staff with the right skills to meet people’s needs and keep them safe. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines safely and involved people in planning any changes. People had enough to eat and drink to stay healthy. Staff made sure people understood their care to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff responded to people in a timely way. The service supported staff wellbeing. There were good examples of how the provider had worked to ensure some people’s diverse needs were catered for. However, there were some further areas of development which were ongoing to ensure people received treatment which was right for them. However, there was some missing information in people’s care plans in order to make them more personalised. This was corrected at the time of our inspection. Governance systems were in place and had identified areas for improvement. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles.