Finch Manor Nursing Home

Finch Manor Nursing Home in [location] provides personal and nursing care for up to 89 people, including those with nursing needs, and had 81 people living there at the time of the assessment. The CQC rated the service inadequate overall and placed it into special measures after finding four breaches of regulation, covering safe care, staffing, safeguarding, person-centred care and governance.

Inspectors found people were exposed to avoidable harm, with unsafe staffing, poor medicines management and incomplete care records. A serious safeguarding incident was not disclosed to inspectors during the assessment, raising concerns about honesty and leadership. Some people experienced kind, engaging care, but many faced long waits, isolation and support that did not protect their dignity.