Millbeck

High Street, Norton, Stockton On Tees, County Durham, TS20 1DQ

01642360995

Care Type

Residential Care

Inspection date

22 March 2021

Provider

Anchor Hanover Group

Beds

30 beds

About Millbeck

Millbeck is a residential care home in Stockton-on-Tees, providing care and accommodation for older people, including those living with dementia. Further details on the CQC's findings are set out below.

Millbeck is a residential care home providing care and accommodation for up to 30 older people, including those living with dementia. The home is situated over two floors in its own grounds and was at full capacity during inspection with 30 residents.

The home demonstrated good practice in several areas. Face-to-face visits had resumed, and staff had access to sufficient supplies of personal protective equipment stored hygienically throughout the home. Alcohol gel stations were positioned accessibly around the premises, and hand washing facilities were available for staff.

Staff followed national guidance on correctly putting on, taking off, and disposing of PPE safely.

Source: CQC inspection report, 20 April 2021

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · TS20 1DQ

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 December 2018. Latest inspection date recorded: 22 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Millbeck's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Millbeck, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Millbeck, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Millbeck's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees