Cherry Tree Care Centre

The following is CQC's published account of its assessment, published 1 October 2024. References to “we” mean CQC. It describes findings at that time.

Cherry Tree Care Centre is a care home providing personal care for up to 42 older people, who may live with dementia. At the time of our visit there were 38 people using the service. We visited this service on 28 August 2024 and carried out an inspection visit. We also requested information from the provider which was provided promptly after our visit. At our last inspection we rated the service as requires improvement and found 2 breaches of regulation relating to risk, medicines management and quality assurance processes. During this assessment we found those breaches had been met. Care plans were in place and were reflective of people’s needs. Risk assessments were regularly reviewed and we saw clear instructions were in place for the use of specialist equipment such as wheelchairs. Staff were recruited safely and attended appropriate training. Staff we spoke with said they were well supported. We observed staff working well together as a team. Feedback was sought from people, relatives, and staff via meetings and surveys. Relatives we spoke with were positive about the care and support their relations received. We observed positive interactions between staff and people. We observed staff treating people with kindness and compassion. Staff we spoke with were knowledgeable about people's care and support needs. The building was clean, nicely decorated and had an ongoing refurbishment plan. The management team had built strong relationships with health and social care professionals, who were complimentary of their approach and stated, "The service is very engaged and proactive across the local health and social care networks." Governance processes were in place however they could be more robust in relation to maintaining oversight via an embedded quality audit process and communication with the whole staff team.