Mary's Home

The following is CQC's published account of its assessment, published 30 April 2026. References to “we” mean CQC. It describes findings at that time.

This assessment took place between 18 March and 10 April 2026. Mary’s Home is a care home providing care to older people, some of whom live with dementia. Mary’s Home was also registered for home care however the provider has submitted an application to CQC to deregister this element of their care provision. At the time of our assessment there were 42 people using the service.

The last inspection rated the service as Good (published 8th October 2018). We carried out this assessment because of the time since the last inspection.

The provider had a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers ensured staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those who were important to people to take decisions in people’s best interests where they did not have capacity.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.